Welcome to Lan.space AG, a Swiss corporation ( “Lan.space” ) social network, streaming platform and digital performance platform ( “Platform” ) consisting of Web sites, services, software applications, embeddable players, and syndicated widgets (the “Service(s)” ).
The Lan.space Service provides community members access and two-way interaction with masters in their field, including artists, actors, scientists, authors, economists, mathematicians chefs, politicians, spiritual guides, etc. ( “Luminaries” ), via: (i) live sessions: class or workshop with Luminaries, (ii) one-on-one: live video chat with a Luminary (iii) propose: suggest a class, one-to-one session or an introduction regarding potential collaboration; (iv) curated content: films, podcasts and interviews with Luminaries accessible at any time. Agents of Lan.space ( “Ambassadors” ) serve as talent scouts globally to ensure new and meaningful events ( “Sessions ) are available to users of the Platform and purchasers of “Session Tickets”.
This Terms of Sale and Service Level Agreement (this “Agreement” ) for the Lan.space Services is a legal contract between you, an individual user of at least 18 years of age or a single entity (“you,” “User(s)”, “user(s)” ), and Lan.space regarding your use of the Services and the purchase of Sessions, services or performances from Lan.space.
THIS AGREEMENT GOVERNS YOUR PURCHASES FROM LAN.SPACE. EACH TIME YOU MAKE A PURCHASE OF THE LAN.SPACE SERVICES, YOU ACKNOWLEDGE AND ACCEPT THESE TERMS OF SALE AND SERVICE LEVEL AGREEMENT.
Lan.space Services comprise of live streamed videos or Sessions with Luminaries, booked and purchased on or through the Platform (its website, mobile app or customer support team). Any Session comprises one or more Luminaries, selected by the User, or sometimes proposed by Lan.space. The live streamed event is performed from any Luminary’s location, directly to a password-protected live broadcast web portal. The live streamed session starts at the date and time agreed at the time of booking, and ends after the pre-agreed duration of the event. Unless otherwise required and agreed, the session is fully private, is streamed through Lan.space’s own server and player solution, is not streamed to any public platform or live streamed website [and is not recorded].
By purchasing Session Tickets through the Platform, you are purchasing a limited, non-transferable, revocable license to participate in the Services. Otherwise, you have no property interest in the Session Tickets or other Lan.space offerings or promotions. Any attempt to sell or transfer Session Tickets or other Services, except as expressly permitted by Lan.space, will result in an automatic termination of such license.
Lan.space has the right to manage, regulate, control, modify and/or eliminate Session Tickets, other Lan.space offering or promotions in its sole discretion, and Lan.space shall have no liability to you or anyone for the exercise of such rights.
Session Tickets can be used in a variety of manners depending on the functionality of the Services. Lan.space may change the conversion price for Session Tickets at any time or change the ways in which you can use Session Tickets, including by introducing or discontinuing functionality of the Services. The Session Tickets may be terminated immediately if your account is terminated for any reason, in Lan.space’s sole discretion.
Session Tickets are generally non-refundable (see Refund Policy below) and cannot be used to purchase products or services other than in connection with the Lan.space Services.
Lan.space may create Lan.space Memberships or special packages and/or offers from time to time which may be subject to separate agreements and terms and conditions.
Cancellations from a Lan.space User
You agree that the purchase of Session Tickets, other Lan.space offerings or promotions or performances is final, non-refundable, and non-returnable except in Lan.space’s sole and absolute discretion and in case of the circumstances set out below.
Cancellations or amendments from a Luminary or Performer
In the event that any Luminary or performer cancels prior to a Session, Lan.space will provide the User with immediate notice and will propose a replacement of the same or better quality or price, at no extra cost for the User. The User will be given the option to accept the proposed solution or obtain full reimbursement.
Force majeure events such as but not limited to power outages, network outages, death, accident or severe illness of a Luminary will be dealt with in good faith by Lan.space on a case by case basis.
SERVICE LEVELS & MANAGEMENT
Lan.space shall at all times provide the Services to meet or exceed the Service Level performance measure for its Sessions. Lan.space acknowledges and agrees that the value of any grossly non-satisfactory Session or offering caused by failure to meet a Service Level will be reimbursed to the User. Both parties agree that this is a reasonable method of relief to reflect poor performance. To accommodate the live nature of the performances, slight leeway on event timings will not be deemed unacceptable if they do not exceed 5% of the total run time on either end of the event.
Lan.space will implement all measurement and monitoring tools and procedures necessary to measure, monitor and report on its performance of the provision of the Services against the applicable Service Levels. See below, the Service Level Performance Measures.
|Severity Level||Description||Target Response|
|1. Outage||Server down||Immediate|
|2. Critical||High risk of server downtime||Within  minutes|
|3. Urgent||End-user impact initiated||Within  minutes|
|4. Important||Potential for performance impact if not addressed||Within  minutes|
|5. Monitor||Issue addressed but potentially impactful in the future||Within [one] business day|
|6. Informational||Inquiry for information||Within  hours|
Lan.space will frequently monitor the whole process, from booking Sessions to payment, set up of the performance, running of the Sessions and collection of feedback and reviews.
Lan.space will notify the User in writing if its level of performance of any element of the provision of the Services is likely to or fails to meet any Service Level Performance Measure. No penalty is however due by Lan.space. Response times are only indicative.
Quality Assurance & Monitoring
The rendition of the live streamed Session broadcast is supervised by a production manager and optimised, with live support to Luminaries and viewers. The quality of the live stream is constantly monitored throughout the Session.
Lan.space ensures that Sessions are diligently vetted and/or curated and reviewed, and warrants to its best efforts that no obscene content, no content of racial, religious, political or otherwise deemed unacceptable content is ever broadcast by any Luminary. Lan.space does however not endorse any content displayed by Luminaries and performers using the Platform.
[Lan.space does however not moderate the chat, which is only accessible by Luminaries, Users, and Lan.space support and production manager.]
Reporting of issues
Any issue encountered by Lan.space relating to the Platform or Service shall be immediately communicated to the User. Any issue encountered prior to a Session shall be communicated either by email or phone. Any issue encountered during a Session shall be communicated either by email, or live chat box which will constantly be monitored by a production manager.
Lan.space will seek to collect User feedback, reviews and ratings of the running of the Sessions and all processes prior to the Session, either by email or through an automated form, in a bid to constantly improve the quality of its Services and Sessions and fine tune the quality of recommendations to Users.
NO WARRANTY: EXCEPT AS EXPRESSLY SET OUT IN THIS AGREEMENT, LAN.SPACE MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE LAN.SPACE SERVICES.
Lan.space may change this Agreement, in whole or in part. Any such changes may affect previously acquired Session Tickets and other designated Lan.space offerings or promotions unless otherwise expressly stated. Please check this Agreement periodically for changes as notice of changes to the Terms of Sale or Service Level Agreement shall be provided by posting such changes on the Lan.space Web site. Additionally, Lan.space will attempt to notify you when material changes are made to this Agreement. Your continued use of the Lan.space Service after the posting of changes constitutes your acceptance of any changes.
If any provision of this Agreement is held to be unlawful, void, or unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.
Governing Law and Jurisdiction.
These Terms of Sale will be governed by and construed in accordance with the laws of the Switzerland, without giving effect to any principles of conflicts of law. The Parties agree that any action at law or in equity arising out of or relating to this Agreement will be filed only in the courts in Switzerland, and you hereby consent and submit to the personal and exclusive jurisdiction of such courts for the purposes of litigating any such action.
Contact Information and Communications
The LanSpace Services are offered by Lan.space AG, registered office at , Switzerland and Registered number. Please to firstname.lastname@example.org with your inquiry.